Working In A Multicultural Society

Chu Nguyen

Society is comprised of many communities living together. A multicultural society is where values, beliefs, languages and certain conventions are distinctly different from our own. Although working in a multicultural or culturally diverse society comes with its own unique challenges, it also has many benefits. To create an ideal multicultural workplace, we can become more knowledgeable about key cultural aspects, such as:

  1. Assertiveness (skills, technology, methods, knowledge)
  2. Body language
  3. Communication styles
  4. Conflict
  5. Eye contact
  6. Gestures
  7. Humour
  8. Information collection
  9. Physical space
  10. Power
  11. Silence
  12. Time
  13. Wording
  14. Greeting(a)

Differences between cultures can be resolved harmoniously. There are no universal laws to ensure conformity in each culture, however, there are four basic guidelines:

  1. Be aware of your personal bias, style, preferences and focus
  2. Each part of an organisation or firm has its own unique culture
  3. Convey to others that you respect their culture
  4. Work in a manner compatible with the culture of the firm(b)

These guidelines are successfully applied in multicultural societies, including Australia, the United Kingdom, France, Germany and the United States of America. The guidelines are witnessed in many sectors, such as manufacturing, services and education.

In summary, mutual understanding and tolerance, co-operation and effort, good opportunities and planning, finance and well-allocated time will assure success.

Have a try, mate!

A Settler


(a,b) Adapted from “Field Guide to Consulting and Organizational Development” book, select “Publications” at

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International Refugee Week


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Merry Christmas & Happy New Year

Christmas background with Merry Christmas and happy new year 201

Christmas background with Merry Christmas and happy new year 2019

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Mrs. Be Ha, J. P.

Dear Friends,

Time flies so fast when we are so busy with our work, family and having fun.  Another year is over and it seemed like only yesterday that we just celebrated SICMAA’s 35th Anniversary in 2017.

On behalf of SICMAA’s Committee of Management, I would like to thank all of our workers, supporters, advisers, consultants and certainly volunteers.  I know every year we thank these special group of people because we would not be where we are today without them, especially the volunteers.

This year a new group of volunteers came forward, worked around the clock and helped SICMAA out of one of our biggest challenge to date.  Our computer and information system was compromised and held ransom.  Years of work and our client data was compromised and might not have been able to be retrieved.  The ransomware held our computer and information systems and unless we paid the said amount, the ransomware would only then release our data.

This was a lesson learnt that it does not matter how big or small an organisation is or whether it is a private, public or charity organisation, even though ransomware does not discriminate, it tends to pick on the smaller organisations because the smaller organisations like SICMAA, does not have the money, nor the capacity or the expertise to prevent and fix the problem adequately in a timely manner.

Luckily for SICMAA we have many friends and volunteers.  The volunteers are experts in their fields, namely IT security, and were able to solve the issue, recovered the data and had our computer system up without paying any ransom.  The volunteers faced a lot of challenges, work full time but volunteered their time after hours and late into many nights to get us out of trouble.

Many years we thank and dedicate our love and thanks to our volunteers but again, we want to dedicate this year, not just to our group of volunteers, but all the volunteers around the world who give up their time with their families, lent us their knowledge, wisdom and expertise, and their love and compassion to help another human being to make this world a better place to live in.

Thank you for all your support and attending SICMAA’s 2018 AGM.  We hope you enjoy this year’s AGM and have a wonderful Christmas and New Year.

Be Ha JP
Springvale Indo-Chinese Mutual Assistance Association


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SICMAA 36th AGM Booklet

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SICMAA 36th AGM Booklet

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