SICMAA 36th AGM Booklet

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In- language Gambling Counselling and Support services

Dịch vụ Tư Vấn và Hỗ Trợ
Gambling Counsellor: Bic Gresty

Springvale Indochinese Mutual Association Inc (SICMAA) would like to say thank you to the Victorian Responsible Gambling Foundation for ongoing financial and professional support which enables SICMAA continuing assist the Vietnamese community who has negative impact of gambling harm in South-East Melbourne in 2017-2018.

City of Greater Dandenong where is the home for about 16,000 Vietnamese, had lost over $3 billion since the introduction of Electronic Gambling Machines in VIC in 1992. In 2016-17, 118 million was lost in 956 electronic gambling machines (EGMs) in 15 pokies venues in Greater Dandenong. In addition to EGMs loses, it is estimated $150million lost to other legal forms of gambling

Harm of gambling is undeniable. Gambling harm has been caused burden to many Vietnamese families. Harm of Gambling has been impaired Vietnamese gamblers’ finance, personal lives, family relationships, their health and well-being and increased other related issues such as family violence, mental health, substance abuse, crime and imprisonment.

SICMAA committee and Staff has worked extremely hard to establish strong cross-sector collaboration with the Local government, and local service & community service providers to assist the Vietnamese individuals, their families and friends who are affected by the harm of gambling to rebuild their lives, and self-worth through counselling and Support services at SICMA Inc in 2017-2018.

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Counselling service

  • Provide in-language counselling face-to-face, phone, outreach and group counselling to the Vietnamese individuals who are affected by problem gambling from July 2016 to June 2017
  • Implement professional, confidential, cultural appropriate, flexible and free of charge services for Vietnamese people who are affected by gambling harm.
  • Implement a counselling and support program which is based on a holistic assessment by using strategies and tools to identify clients’ issues and needs to minimise the harms and risks of problem gambling.
  • Assist clients to improve their emotional, psychological health and well-being through counselling, therapies, psychoeducation, integrated services, updated information, healthy activities and relevant support network.

Community development Information session:

  • Domestic Violence, services for women and children and Legal aspect (Women only) on 06/07/17 by Multicultural Centre for Women’s Health (22 women)
  • Domestic Violence, men behaviour change, men referral and Legal Aspect (Men only) on 28/07/17 By FMC (20 men)
  • Child support Agency on 04/08/17 by Child Support Agency (37 people)
  • Relationship and sexuality on 11/08/17 By MCWH (33 people)
  • Community feedback on 07/09/17 (26 people)
  • On 29/03/2018: Domestic Violence Focus Group, 10 Vietnamese women, in partnership with MCWH
  • Group interview on 01/06/18 to have feedback to improve services, 35 participants
  • On 14/06/18 presentation at Cambodians Association “Negative Impact of Gambling harm to the residents at Greater Dandenong” 30 participants

Skill training/community education

  • Breast Cancer focus group: Balance Nutrition to enhance general health and prevent the disease on 17/08/17 (10 people)
  • Stroke Awareness Mobility/Transferring/positioning notes by All Health Training (RTO# 22066) on 08/09/17 (17 people)
  • Medication Administration Awareness by All Health Training on 03/11/17 (16 people)
  • Will and Power of Attorney by State Trustee on 06/10/17 (32people)
  • Six-week parenting training “Turning to teen” partnership with Connection from 02/10/17 to 07/12/17 (20 parents)
  • Service Forum “The Effectiveness of working Together” on 26/10/17 at Springvale Town Hall (260 participants)
  • On 01/02/18: Community feedback and light lunch at SICMAA, 32 participants
  • 21/02/18: presentation “Gambling harm in the Vietnamese community” at Greater Dandenong’s Council Forum on Gambling, 60 participants
  • On 02/03/18: training Parkinson disease by All Health Training, 20 participants
  • On 05/04;/18 & 11/04/18 & 12/04/18, three workshops of the dialogue of two generations, which was organised for parent and children to learn about gamming and gamming related to gambling harm, 19 participants
  • On 20/04/18: training “Infection Control” by All Health Training, 23 Vietnamese
  • On 30/04/18: participate in the Greater Dandenong Taskforce for Gambling Reform, 10 members
  • On 04/05/18 Training “Oral Care” by All Health Training, 20 participants

Celebration and healthy activities:

  • Father’s Day Celebration on 01/09/17 (52 people)
  • Questions & Answers and BBQ lunch to raise Responsible Gambling Awareness on 27/10/17 (75 people)
  • Christmas Celebration on 12/12/17 (5 7people)
  • All you pick at Cherry Farm at Sylvan on 15/12/17 (55 people)
  • On 05/01/18, 54 Vietnamese celebrated New Year at China bar Restaurant
  • On 18/01/18: 56 Vietnamese and their families took the trip to Lotus Farm
  • On 25/01/18 56 Vietnamese and their family had picnic Lunch by the beach at Mornington
  • 0n 02/02/18: BBQ to celebrate Lunar New Year at SICMAA, 59 Vietnamese
  • On 17/05/18 Celebrate Mothers’ Day at Peninsula Hot Spring, 32 Participants

Outcome has been achieved:

  • Engage effective strategies to prevent/minimise harm of gambling in the Vietnamese community
  • Enhance the Vietnamese community’s knowledge of gambling risks/harm to avert gambling harm as it will prevent other difficult life issues
  • Enhance Vietnamese Community awareness and information about gambling harm
  • The Vietnamese community has learned to use their spare time to participate in alternative/healthy activities or community education/training instead of gambling
  • Skill up the Vietnamese community to enhance understand all areas of life: health, social & community, legal issues
  • Successful collaborative working with relevant stakeholders, community organisations to learn, share resources and provide integrated services to the Vietnamese community
  • Provide enjoyable and healthy recreations and celebrations to reduce gambling harm, and stigma, increase physical, psychological, well-being, social interact for the Vietnamese Community as well as preventing harm/risks/relapse
  • Successful using public health approach to educate the Vietnamese groups, and community to enhance responsible gambling, balance lifestyle, healthy nutrition, skills and knowledge of social & legal matters to prevent gambling harm, reduce stigma, and other health problems
  • The Vietnamese community has learned how to seek help, access services to prevent harm and crisis

We would like to express our thanks to funding body, stakeholders, and organisations in collaboration to provide the successful counselling and support service to the Vietnamese community

The Victorian Responsible Gambling Foundation

City of Greater Dandenong

Multicultural Women Health Centre

Gamblers’ Help Southern

The Alfred



All Health training

Uniting Victoria and Tasmania

State trustee

FMC Mediation & Counselling

Child Support Agency (CSA)

Breast Cancer Network

Windsor Pharmacy

Greater Dandenong Taskforce for Gambling Reform

Ventura bus company

SICMAA’s Committee, Staff and Volunteers

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South East Family Service

Dịch Vụ Hỗ Trợ Gia Đình
My Dung Nguyen

This program primary focuses on the family’s ability to manage day-to-day living task such as parenting skills, household management, childcare and nurture, child behaviour and the use of support services in the South Eastern region  of Melbourne.

The aims of this program are:

-To prevent family violence and child abuse.

-To strengthen family relationships.

-To enhance the safety, confidence, life skills and independence of women.

-To promote family harmony

-To provide emergency relief

The target group I have been working with is Indo-Chinese families that have children under 18 years old living in City of Greater Dandenong, Casey, and Cardinia. The program has received referrals from different sources such as Centrelink, local schools, community agencies, Community health services, and even requests for help by the families themselves. Issues presented by clients vary in many different ways. The most and common issues are:

-Lack of English language skills

-Court Orders


-Financial problems

-Family breakdown, generation conflicts between parents and children, and between siblings as well as family violence.

-Children have difficulties at school or are at risk of leaving school

-Mental health issues

-Lack of knowledge about existing services and legal system

-Cultural barriers in approaching government agencies and using services

-Marginalisation and isolation from the wider community, cultural shock of living and adapting to new life, lack of support from extended family due to living in Australia

-Lack of knowledge of educational and employment opportunities

-Lack of confidence, low self-esteem due to the above mentioned issues

As an In-home support worker, I have assisted the family to make changes in practical ways and to learn new skills by providing short-term assistance to the family for a time of 6 –8 weeks. Outreach to a family also would be provided at least one a week for 1 to 2 hours. Services have been provided to families to develop strategies for maintaining positive family relations and families with setting boundaries and other parenting skills and at times provide financial and other assistance to families in crisis.

Services are accordingly provided to meet clients’ needs as follows:

-Case management

-Assisting and encouraging clients to use services available in the South Eastern areas.

-Advocating on behalf of clients in dealing with departments and agencies such as Centrelink, Medicare, Child Support, Australian Taxation Office, schools, Courts, Department of Human Services, Legal Aid Services, Community Health Services, Job Network agencies etc.

-Referring clients to and supporting them at interviews with other services.

-Empowering women to strengthen their confidence, encouraging them to attend English classes and to develop their career path and education.

-Crisis intervention in family violence cases/child abuse, providing short to medium term counselling and ongoing support to women and children, home visiting when necessary.

-Liaising with workers from other agencies to set up a supporting network for women and children.

-Parenting skills

-Providing positive parenting skill information.

In reviewing the work program, it is proven that this is a vital program that enables me to perform my duties within its framework with limited resources. Besides, this program provides adequately services according to the needs of clients and our community both in case work and community development aspects. The worker also works closely with other in-house programs at SICMAA so we can joint programs/activities which benefit clients and the community as a whole. Consultations have been undertaken immediately with SICMAA’s Management and South East Family Services Group Manager as soon as there is any issues arise in my work. Finally, I would like to take this opportunity to express my sincere thanks to:

-The Program Leader South East Family Services – Uniting

-Emma Louise Lee

-Steve Hunt and & Robyn Rea – South East Family Services – Uniting

-The President of SICMAA – Ms Be Ha J.P

-All staff at SICMAA who support me to fulfill my task.


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Integrated Family Violence Support Service

Bạo Hành Gia Đình
Chi Lanigan

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SICMAA’S 2019 Calendar

Funded by The 2018 CALD Prevention Projects – Victorian Responsible Gaming FoundationSICMAA 36th AGM Booklet

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Community Disability Capacity Building Project 2017-2018

Dịch Vụ Hỗ Trợ Cho các Gia Đình Việt Nam về vấn đề Khuyết Tật
Project Worker: Trieu Tran

The project is funded by the Department of Human Services to provide assistance to Vietnamese people with disabilities, their carers and their families. It aims to raise awareness about disability issues, promote access and equity in the Vietnamese community. The Project Worker only works two and a half days a week. Therefore, working partnership with other relevant organisations is critical way to provide best benefit for the target groups. The Project Worker has worked together with Local Council, Department of Health & Human Services, Monash Health, Alfred Health Carer Services, Springvale Learning and Activities Centre, Hepatitis Victoria, Aged Care Services Australia Group, Vision Australia, RDNS, Southern Health, Migrant and Refugee Centre, Asthma Foundation, Carers Victoria Human Services, Leadership Plus,  Migrant Information Centre (Eastern Melbourne), Australian Hearing, Springvale Neighbourhood House, local pharmacies and other disability service providers in order to enhance the quality of life for Vietnamese with a disability and their families. It is also planned to provide the cross-culture training for service providers in the South East Region. Most Vietnamese with a disability and their families has accessed services such as Speech pathologist, Respite, sport for all ability, school holiday and recreation programs. The Vietnamese Carer Group at SICMAA has been well established and has been provided with up-to-date information, referrals, friendship, social and emotional support for its members.

The National Disability Insurance Scheme (NDIS) is a new national approach to providing individualised support and services for people with a disability, their families and carers to achieve their goals and aspirations. The first stages of the NDIS in Victoria began in the Barwon region on 1 July 2013. From 1 July 2016 the NDIS became available across other areas of Victoria. The NDIS has become available in our Southern Melbourne area from 1 September 2018.

SICMAA has been working with and Alfred Health Carer Services, Carers Victoria and VALID to deliver a series of information sessions throughout the year to prepare our carers for the new system.

SICMAA work with families and carers to make sure the support we give can be sustained. We consider the carer’s role when developing plans with participants including the support they provide, other responsibilities, and their own life plans. We also recognise some people with disability may want the support of family and carers to make informed decisions, and we value their views, knowledge and experience.

Apart from NDIS related activities, the following activities were carried out throughout the financial year of 2017-2018. Most of these activities were exclusively funded by the Department Human Services. However, a number of programs were in partnership with other organisations and service providers.

  • A luncheon at Village Green Hotel in Mulgrave for Father’s Day for parents/carers on 6 September 2017
  • A seminar on “Life’s short … so let’s talk” at SICMAA by Your Life Assist on 14 September 2017
  • Information Session on “blood, organs and tissues donation” at SICMAA by Vietnamese Blood Donors Association on 13 October 2017
  • Information Session on “Aged Care Services, Flu vaccine and Asthma storm” by O’Brien Pharmacy Springvale South at SICMAA on 10 November 2017
  • A day recreational activity to Geelong and Eastern Beach Swimming Enclosure on 24 January 2018 for parents/carers and their children
  • Vietnamese Happy Living Day – Carers, Families and the NDIS – Expo 2018 at Springvale Park Special Developmental School on Friday 25 May 2018
  • A seminar on “Elder Abuse – Dignity and respect for seniors” at SICMAA by ECCV – Ethnic Communities’ Council of Victoria on 28 June 2018
  • Continue to maintain 2-hour practical physical health workshop at 1 Osborne Ave Springvale for carers to provide them opportunity to enhance their health and wellbeing and to enhance their resilience
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SICMAA 36th AGM Booklet

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